Merchants, we’re here for you.

No one can know what the next few weeks hold for eCommerce, but we are doing everything we can at ShipperHQ to support and prepare retailers to navigate this changing landscape.

ShipperHQ Status

First and foremost, our teams are still fully operational and working to provide you the best possible service as you adjust your business plans.

For the care and safety of our staff, all members have moved to full remote work. You can still reach our sales and support teams at our normal hours and through our normal channels.

  • US Support: 9:30 AM – 6:00 PM CST
  • UK Support: 9:30 AM – 6:00 PM GMT

Carrier Statuses

USPS

4/01/2020 – The Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice. For the full list of impacted countries as well as any delays, check this page.

3/30/2020 – USPS suspended guarantee on Priority Mail International service to the following countries:

  • China
  • France
  • Great Britain
  • Hong Kong
  • Spain
  • Sweden
  • Switzerland

3/31/2020 – USPS will stop cashing international postal money orders issued by Japan Post after March 31,2020. It is recommended that customers attempting to cash a Japan Post-issued international postal money order on or after March 31, 2020, return the money order to the sender.

UPS

3/30/20 – Changes to Commitment Times- Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.

3/27/20 – Suspension of UPS Freight Service Guarantee for all LTL from and to all locations. Exception for UPS Freight Urgent services.

3/26/20 – Suspension of Service Guarantee for all shipments at any level to any destination.

FedEx

4/06/2020 – FedEx has implemented a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments.

Changes for freight in transit: FedEx will first attempt to confirm recipient is open prior to accepting shipments. Freight that cannot be delivered will be returned to shipper via FedEx Freight Economy. If your returned shipments need a Return Authorization, please contact your FedEx account executive.

3/24/20 – Suspension of money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services globally.

FedEx has suspended required signature for most U.S. deliveries, excluding shipments requiring adult signature.

Deliveries may be impacted to and from the following countries do to flight and cargo restrictions:

  • Bahrain
  • Egypt
  • United Arab Emirates
  • Iraq
  • Italy
  • Korea
  • Kuwait
  • Lebanon
  • Syria
  • Malaysia
  • Vietnam
  • Australia
  • New Zealand

Additionally, there are temporary service suspension on all commodes and FedEx services for the following shipping origins:

  • American Samoa
  • Burkina Faso
  • Burundi
  • Chad
  • Democratic Republic of Congo
  • Equatorial Guinea
  • French Polynesia
  • Gambia
  • Guinea
  • India
  • Liberia
  • Mali
  • Mongolia
  • Samoa
  • Tonga
  • Rwanda
  • Vanuatu
  • Wallis and Futuna
  • Wuhan

Our Offers

Curbside and Store Pickup

We are prioritizing retailers that need a pickup solution fast. Reach out to our sales team and you’ll be up and running in one day or less.

Current ShipperHQ customers not already using pickup can get free access to the feature for 3 months, without having to upgrade their accounts. If you don’t have a ShipperHQ account, get started with your 30 day FREE trial.

Local and Same Day Delivery

If you are looking to offer local and same day delivery in-house, we can get you set up through Custom Carriers on ShipperHQ. Check out our video walkthrough guides, and reach out if you need help.

New Online Merchants

Brick and mortar sellers, let’s get you online, fast. We’re offering support with an extended 90 day FREE trial to any retailer moving their business to eCommerce. Again, contact our sales team to learn more.

For more resources and solutions to get started online, take a look at Offline2On, a not for profit, eCommerce community initiative with hundreds of industry professionals willing to help.

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