We have been notified by Australia Post about significant disruptions and delays following the closure of the New South Wales to Western Australia rail line due to weather.

Please note that Australia Post’s APIs have not been configured to include the WA Emergency Service Fee of 40% of freight charges. This charge will be added to your Australia Post invoice and is payable in line with your existing arrangements. We will continue to monitor this situation closely and provide updates.

As a reminder, for urgent deliveries to Western Australia, customers can still use Express Post and StarTrack Premium services for eligible products, which currently remain unaffected.

From Australia Post:

We are pleased to advise we are now able to reinstate our Parcel Post (eParcel) and StarTrack Road Express service and remove the WA Emergency Service option in the following circumstances:

  • Customers when sending items from Western Australia to any State or Territory; and
  • Customers when sending items from Victoria, Tasmania, South Australia and Northern Territory to Western Australia.

There may still be some delays sending to Western Australia and customers are recommended to track deliveries here.

  • For customers when sending items from New South Wales, the Australian Capital Territory and Queensland into Western Australia there is no change to the force majeure status. The WA Emergency Service remains in place, and unchanged, due to the ongoing disruptions.

If you have any questions regarding these changes, please contact your Australia Post account manager, or for those customers without an account manager, they can contact  13 11 18 from 8am–6pm (local time).

A ShipperHQ Solution

You can use ShipperHQ to create a zone-based shipping rule to add this +40% fee to shipments. Here are the instructions for creating a surcharge for a specific shipping zone.