6 Cross Border Customer Experiences Online Shoppers Expect

Author: Jennifer Dunn  |  December 18, 2018
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Global buyers are buying from retailers outside their own country or region. According to PayPal’s 2018 Cross-Border Consumer Research Report, 25% of online buyers around the world made a purchase from a retailer in the U.S. Cross-border shoppers purchase based on elements like price and product availability. But studies have shown that shoppers are looking for signs of trustworthiness from online retailers before clicking “Buy now.”

As global markets mature and eCommerce gains in popularity, more and more shoppers are making purchases across borders. So what exactly are online shoppers looking for when they make a purchase from an international retailer? And how can you attract these shoppers and keep them coming back for more?

1. Choice

PayPal’s report found that 38% of all online shoppers shopped cross-border to find items that they couldn’t purchase domestically.

A KPMG report found that 15% of U.S. shoppers, who are among the least likely demographic to buy from international retailers, still go across borders in order to obtain products that are unique or specialized.

PayPal’s report found that 38% of all online shoppers shopped cross-border to find items that they couldn’t find domestically.

2. Price

Not surprisingly, online shoppers shop based on price. PayPal’s report found that nearly half, 44%, of online shoppers make purchasing decisions based on price (shipping included.) According to PayPal, three quarters of buyers would prefer to pay in local currency, and 60% of those who don’t see that option report looking up exchange rates before making a purchase.

3. Localization

The 2017 Pitney Bowes Global eCommerce Report found that 72.4% of consumers are more likely to make a purchase when the website is in their own language.

Perhaps not surprisingly, shoppers in developed markets like the US, UK and China express a stronger preference for localized online stores.

For example, what do you call it when you buy something online but pick it up in person? In the U.S., that’s “In Store Pickup.” In the UK, it’s “Click & Collect.” Use the wrong language on your website and you end up with confused customers unsure of how they’ll ultimately take possession of their order.

As eCommerce networks are built out globally, though, we can expect the trend toward localization to grow as online buyers have more purchasing options in their own local languages and lexicons. That’s why we 😉 suggest working with a partner like ShipperHQ who understands the nuances of shipping across borders.

4. Refund policy & ability to return

A UPS consumer survey showed that 66% of online shoppers take an online store’s return policy into account when making a purchase. They found that online retailers earned customer trust when it came to returns by:

  • Specifying a return and/or exchange period
  • Specifying a warranty period
  • Providing pre-printed return labels with the shipment
  • Providing clear and upfront information about the store’s return policy

Be ready, though. A recent BBC article reported on the phenomenon of shoppers ordering multiple items of clothing online and sending the majority of the purchase back. While this is a win for the personalized and comfortable in-home shopping experience, keep an eye on this trend and build it into your pricing accordingly.

5. Payment Options

Depending on the market, your buyers may prefer payment methods you haven’t considered. According to Pitney Bowes, only about 30% of eCommerce transactions in Germany are paid for by credit card. Indian buyers have a strong preference for cash on delivery when making purchases. Be sure to research preferred payment methods as you develop new markets.

6. Seamless Checkout Process

It’s easy to lose a customer at checkout. Checkout best practices include requiring your customer to fill out as few fields as possible, while collecting the information you need. This includes providing a guest checkout option so your customer doesn’t have to pause during the order process to create an account.

Also keep in mind that addresses come in different formats depending on the country. Include the correct address fields for your customer’s country to avoid confusion. A few tweaks to simplify your checkout will help you avoid cart abandonment by your international customers.

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5 Holiday Shipping Pro Tips for a No Hassle Customer Experience

Author: Jennifer Dunn  |  December 13, 2018
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As a retailer and a shipper, the most important aspect of your holiday shipping customer service experience is ensuring order deliveries are convenient, cost-effective and on time for customers. The last thing you need in Q4 is cancelled orders, unhappy customers and bad feelings in what is supposed to be the season of good cheer.

Here are some tips on keeping your customers happy with your online store’s holiday shipping process.

1. Know Your Holiday Shipping Deadlines

It’s important to know key shopping and shipping dates so you can keep up with inventory, sales, orders and fulfillment to your customers.  To ensure Santa isn’t late, keep in mind these key retail dates approaching and plan your shipping staff accordingly to ensure that services selected are delivered by the holiday.

You can find a list of 2018 holiday shipping cutoff dates for the major carriers here.

2. Communicate, Communicate, Communicate

Be clear and upfront about the last day your customers can order to receive their items by December 24th. It’s imperative you communicate this at checkout, at the bare minimum. But it’s even better if you communicate on the product’s listing or even right on your homepage.

When possible, get granular and communicate delivery dates with each shipping option so your customers can decide if they want to opt for 2-day or overnight shipping just to be on the safe side.

Consider using this opportunity to do a marketing promotion, email campaign, text update, or run an ad. This reminds your loyal customers that they need to purchase by the cutoff date if they want to receive their order in time for gift giving. Scarcity tactics play to your customer’s sense of urgency and encourage them to click “Buy now.”

3. Keep Customers Informed Throughout the Shipping Cycle

Even when you’ve informed customers on your site and at checkout that they’ve met the cutoff date, they can get antsy wondering if their order will arrive before Santa Claus does. Take this opportunity to engage with your customer by notifying them when their package has been shipped, and providing a tracking number so they can follow along.

And if the worst should happen and the shipment is delayed (whether through a fulfilment issue, a carrier issue, weather, or one of the other problems that can crop up around shipping), take the opportunity to get in front of the problem and “make it right” with the customer. Offer a discount, refund or other incentive. This will help you explain the issue while — fingers crossed — still retaining the customer.

Of course, the best way to avoid eCommerce delivery problems is to plan for every contingency. We highly recommend implementing a backup carrier should your primary carrier let you down.

4. Make Receiving More Convenient at an Access Point

Consider giving your customers the opportunity to pick up their package where and when it is most convenient for them.  In scenarios where you’re shipping to an urban area, or where a signature is required, this could mean the difference between your customer receiving their shipment on-time and missing out.

Consider providing shoppers alternate delivery options such as “pickup in store” (like UPS Access Point or FedEx Lockers) which offers shoppers protection from “porch pirates” and extended pickup hours.

5. Take Advantage of Free Shipping Day

This year, the annual “Free Shipping Day” falls on Friday, December 14, 2018.

According to the ever-reliable Wikipedia, Free Shipping Day started back in 2008 as a way to extend the holiday online shopping season. (Traditionally, holiday shopping online has peaked around Cyber Monday, with shoppers fearing that ordering any later might mean they receive their products too late for gift-giving.)

Stores can sign up to participate at FreeShippingDay.com, or you can do your own thing and offer free shipping renegade-style. And hey, if you’re nervous about offering free shipping, check out our guide to offering free shipping that doesn’t bite into your bottom line.

Want more holiday shipping tips? Check out the holiday shipping checklist we wrote for our partner, Blue Acorn.

Need help optimizing your store’s shipping for the holidays? Try a 30-day free trial of ShipperHQ.

 

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The Beginner’s Guide to Cross Border Shipping

Author: Jennifer Dunn  |  December 12, 2018
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As an online merchant, shipping products outside your home country and region can be a little terrifying. What’s up with customs? Why is shipping across a border so expensive? Where did these zillions of shipping carriers come from?

It can be tempting to stick to shipping to customers within your own borders and call it a day. But if you’re not shipping cross-border, you’re likely missing out.

Not long ago, we went over a whole slew of reasons why you should be shipping internationally. This includes all the usual suspects like “the market is out there,” and “your competitors are doing it,” but we think the whole list is worth a read.

And now if you’re sold on shipping cross border, but have no idea where to start, we’re here to help.

Choosing Your Products and Market

Much of your cross-border shipping experience is going to depend on where you are shipping and what products you are sending to customers. It’s a good idea to test your international shipping strategy by dipping a toe in the water before diving in.

Choose your market
Chances are you already know where your products are in-demand. Online shoppers are not always shy about attempting to have an order shipped internationally or writing into support to ask you to support their country.

Take a look at your store’s analytics. Do you get a lot of traffic from a certain country? Is your support team constantly fielding queries asking why you don’t ship to Region X? Then start there, where you know your products are already in demand.

Offerings like ShipperHQ can provide you with detailed analytics on the conversions you are not making internationally, which can give you some insights into the size of the opportunity.

Alternatively, you can choose to test the waters with a close market with long established cross-border shipping routes. In the U.S., that could mean Canada or Mexico. In the UK, that might mean the EU/Continental Europe.

Choose your products
Once you’ve chosen your market, your next step is to pick the products you want to ship internationally. We recommend starting with small, light and durable items. These types of items are less likely to run into snafus when making stops in the international shipping process.

But before you pack up a shipment of lithium ion batteries wrapped in U.S. postage stamps and send them on their way, there are a few things you need to know.

  • Country or Territory Regulations – International shipping between countries is highly regulated, and for all kinds of reasons.  Before you lovingly plaster a label on your first international shipment, read up on the rule. UPS has a handy resource where you can look up shipping regulations and restrictions based on point of origin and shipping destination. Some countries may require that you obtain a license or other special provision before importing goods. For example, you need extra permits to ship meat to Mexico, so they probably aren’t the ideal market to test out your new Steak o’ the Month subscription box.
  • Restricted items – Like the aforementioned lithium ion batteries, some items are universally restricted and/or require a lot of extra hoop jumping to ship internationally. This is because they can be dangerous, like high-powered magnets on an airplane, or illegal, like ivory. ( …Or because they’re postage stamps. UPS will not ship U.S. postage stamps outside the U.S.) But never fear, some restrictions are carrier-specific. So if one carrier won’t ship your product, another may answer the call. Don’t give up!
  • Keep it Simple – Cross-border shipping is more involved than domestic shipping, we suggest you start with high profit margin items that you can afford to lose if your first experiment doesn’t work out. In other words, consider testing the international shipping waters by sending books, not hot tubs.

Once you’ve chosen your products and market, don’t be surprised when things change up on you. Tariffs and treaties and other changes may suddenly mean that a new market opens up, or something that you happily shipped to your customers in Country X yesterday is suddenly prohibited today.

It can be extremely difficult to keep an eye on changes, especially with the current tariff unease worldwide. It’s essential that merchants use software to help them keep an eye on changes, not only  to the cost of shipping, but changes in what can and can’t be shipped.

Nail Down Shipping Logistics

Choose your carrier(s) – You have a ton of options when it comes to shipping items cross-border. Postal mail, like the United States Postal Service (USPS) or Canada Post is cost-effective, but often excruciatingly slow. Express carriers cost more, but can be much faster and offer perks like insurance and tracking that will give you and your customers peace of mind that the purchase is on it’s way.

Understand customs and duties – Think of customs and duties as taxes or tariffs on the items you import. Depending on things like what the product is, what it’s made of, it’s value and quantity, where you’re shipping from and the origin point of your products, you (or your customer) are likely going to have to pay extra as a cost of doing business for importing goods into a country.

You have a couple of options here:

  • Delivery Duty Paid (DDP) – This means you, the merchant, pay all the taxes and fees associated with shipping internationally. You are generally billed by your carrier for these fees. In some cases you may not know the fees until after the order is delivered.
  • Delivery Duty Unpaid (DDU) – This means that the customer is on the hook to pay all taxes and fees associated on the package. If you choose this route, be sure to let the customer know up front that they will be responsible for duties, otherwise you could end up with an angry customer.

The other option is to use a 3rd party custom and duties calculator to do all the work for you, and then choose to either pass all, some or none of that cost onto the customer.

Optimize Your Customers’ Experience

Offer varied delivery options – Some of your customers will want their purchase immediately. Others may be more price-conscious and defect to a competitor if the total price climbs too high. One way you can please everybody is by offering up choices. The price-conscious customers can save some money with slower shipping options, while the people who forgot their mom’s birthday can shell out extra for express shipping.

These days, many online shoppers have come to expect free shipping, even on international orders. Check out our guide to offering free shipping without busting your budget here.

Be transparent about shipping costs – The last thing you want to do is surprise your customers with an enormous grand total when they’re about to hit “Buy Now.”  Or worse, shipping something around the world only for the customer to refuse to accept the shipment because of the high duties.

Shipping management software can help you give customers the whole shipping price story up front so you don’t end up with a bunch of products sitting in abandoned carts.  

Are you ready to ship internationally? Do you have any international shipping questions? Tips & tricks? Horror stories?

Let us know in the comments!

 

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The Mini Guide to Subscriptions and Bundles, Brought to you by ShipperHQ and eBridge Connections

Author: Liz Van Hoose  |  December 11, 2018
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Subscription boxes and kits are king, and they are here to stay

The journey from milk to Kanye
To make life easier and to keep up with trends, consumers have always had a soft spot for the concept of subscriptions and bundles. Take milk, cosmetics and music. The first home glass milk bottle deliveries occurred in 1785 in rural Vermont. Mary Kay started selling in-home to consumes, season after season, going back to the 1960s. And, Columbia House had a significant market presence in the 1980’s and 1990’s with monthly mail-order music.

While the concept of the subscription boxes and personalized kits is not new, its recent popularity is outrageous (and down right interesting). There were plenty of kids in college in the 1990s not getting CDs sent to their dorms every month, but you’d be hard pressed to find a millennial who hasn’t signed up for an online subscription box this year.

The research behind subscription box trends speaks for itself. According to Forbes, “The subscription e-commerce market has grown by more than 100% percent a year over the past five years, with the largest retailers generating more than $2.6B in sales in 2016, up from $57.0M in 2011.”

Read the full mini guide here.

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5 Reasons You Should Offer International Shipping

Author: Jennifer Dunn  |  December 7, 2018
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When it comes to the problems with international shipping, we’ve heard it all – it’s expensive, international customers are demanding, our products are restricted, we can’t figure out customs.

Simply put, those are not good enough reasons to avoid shipping your products cross-border. Here’s why:

Your customers are out there

You have the supply, but is there demand? Survey says: Yes.

The Pitney Bowes 2017 Global eCommerce Study found that 70% of online shoppers shop internationally. And DHL found that every 7th online purchase is now a cross-border transaction.

Demand is only growing. Forrester reports that cross-border shipping will make up 20% of eCommerce by 2022, with sales equaling $627 billion. This is in part because eCommerce giants like Rakuten in Asia, Flipkart in India, and Amazon all over the place are rapidly introducing new populations and markets to online shopping. Familiarity with eCommerce, along with streamlined payments processes, mean more and more consumers all over the world feel comfortable shopping online.

If you’re curious about expanding into a new international market, you can first head over to Export.gov and see a frequently-updated overview of economic conditions in the country or region where you’re planning to sell.

Your competitors are doing it

DHL surveyed 1,800 retailers and 71% of those expected their cross-border sales share to increase.

Pitney Bowes also found that a third of the 1,200 online retailers surveyed considered international selling their top growth lever. In the same report, 93% percent of online merchants either already offered cross-border shipping or planned to by 2019.

For U.S. merchants, going international only makes sense because the U.S. share of global eCommerce sales is steadily decreasing as new markets emerge.

You have the data

The key to your first cross-border market may be hiding out in your website’s analytics right now.

According to the same DHL report, a large-scale analysis run in cooperation with SimilarWeb of the top 1,000 shopping websites in each European country showed that more than 1 in 4 of them had significant international traffic, even in smaller, less-connected markets such as Ireland or Croatia.

Fashion and electronics were the top cross-border sellers, but up-and-coming product categories included beauty and cosmetics, pet care, food and beverage, and sporting goods. Tools like ShipperHQ can provide analytics showing you where your customers and potential customers are located.

It’s getting cheaper and easier

When we talk to eCommerce merchants about international shipping two major concerns crop up over and over again: the cost and the hassle.

When in the U.S. you may be accustomed to shipping a parcel from Massachusetts to California for a few bucks, international shipping costs can appear staggering. And that’s without the addition of customs and duties. Further, unless you’ve nailed down relationships with carriers and set up shipping methods, your items can slip into a sort of a transit black box, with neither you nor your customer knowing exactly where the parcel is nor when it will arrive. Further, online shoppers now demand that their packages arrive quickly after they click “Buy Now.”

Fortunately, as cross-border commerce becomes more common, carriers are meeting the needs of both eCommerce sellers and customers. For example, premium or express shipping solves both the problem of parcel tracking and delivering the order to the customer within the expected time frame after the purchase.

Or, to let numbers do the talking, DHL’s survey found that online retailers offering premium cross-border shipping were growing 1.6 times faster than those who did not.

…And more profitable

According to Statista, the average order value of an international sale is $147 USD, which is 17% higher than an average domestic sale.  Further, DHL’s survey found that around 20% of cross-border purchases were worth over $200 USD. Perhaps savviness around shipping charges has your international customers demanding more bang from their buck (or Euro or yen) in each transaction.

Are you exploring cross-border shipping? ShipperHQ has over 10 years experience with thousands of merchants large and small in the international space.

Contact us to discuss your needs, or to start a 30-day free ShipperHQ trial today.

 

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6 Clever Ways to Offer Free Shipping to Customers

Author: Jennifer Dunn  |  December 4, 2018
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More and more, online buyers have come to expect perks like free shipping. And many will shop around if your store doesn’t offer it. In fact, a PayPal study found that 43% of shoppers abandon carts because they feel shipping charges are too high.

On the other hand, offering free shipping can eat into your already slim retail profit margins.

Thankfully, there are clever ways to configuring your eCommerce shipping strategy to alleviate the cost of free shipping. You can get all the benefits – and the competitive advantage – of offering free shipping to your customers, without jackhammering your profits.

Here’s how:

1. Limit Free Shipping to Certain Locations

Limit your free shipping by geography. Shipping to Alaska, Hawaii and across borders for example, is generally more costly than shipping to the contiguous 48 states, so you may want to save your free shipping offer for the people in your country or region.

How to limit free shipping to a certain zone: You can easily set a Carrier Rule in ShipperHQ to limit free shipping.

Read our guide on “How to Set Free Shipping for a Specific Zone” here.

2. Set Promotional Thresholds

As shoppers, we’ve all run into online stores offering “Free shipping on purchases over $50.” Why not be that store? The threshold persuades shoppers who may have visited your store for one thing to add extra items to their carts, and ensures you make enough profit on the sale to cover the cost of free shipping.

How set promotional shipping thresholds: In ShipperHQ, you can set promotional thresholds in just a couple minutes by adding a new Filter and Carrier Rule.

Find out how either by checking out our step-by-step guide on “How to Offer Free UPS Ground Shipping on Orders Over $X” or by watching this quick walkthrough.

3. Limit Free Shipping to Certain Products

Offering free shipping on a refrigerator is likely going to cut into your margin on said refrigerator, and on other sales besides. Be sure to limit free shipping to lightweight products.

How to limit free shipping to certain products: Login to ShipperHQ and create a “Shipping Group.” From here, you can exclude any product(s) you want from any free shipping promotions your store offers.

Read all about “How to Exclude Certain Products from Free Shipping on Orders Over $X” here.

4. Offer Free Shipping to Certain Customer Groups

They say you’re not supposed to pick favorites. But honestly, segmenting customers can be a great way to reward frequent buyers, long-time customers, big spenders, customers in a certain geographic location, or any other customer group to whom you’d like to offer free shipping.

How to offer free shipping by customer group: Most eCommerce platforms allow you to segment customers into Customer Groups.  Once you’ve segmented your customers in the backend of your preferred platform, you can then set up a Carrier Rule in ShipperHQ.

Find our step-by-step guide on “How to Set Free Shipping for a Specific Customer Group” here.

5. Delay Free Shipping and Incentivize Faster Shipping

Chances are your customer wants their order yesterday. One strategy to keep shipping costs from getting out of hand is to offer free shipping on slow and low cost methods like economy and ground (and even delay the dispatch on these goods), but charge as usual or even add a surcharge for two-day or next day shipping.

Why a surcharge? Keep in mind that many customers need their item as quickly as possible, and adding a surcharge to faster shipping will help defray the cost of offering free shipping to customers who don’t mind receiving their items at a snail’s pace.

How to add a surcharge to certain shipping methods: ShipperHQ allows you to easily set surcharges on certain shipping methods.

Find out how in our “Use a Carrier Rule to Mark Up a Specific Shipping Method” guide.

6. Pay Attention to Dimensional Shipping

Size matters. The size of the box you ship your product in, that is. To save money on dimensional shipping, instruct your pickers and packers to use the smallest box or packaging unit available for the order. And try to pack multi-item orders into one package whenever possible. You’ll automatically save on shipping when you use the smallest size boxes and the least amount of cartons.

How to maximize savings with dimensional shipping: ShipperHQ’s Dimensional Shipping Advanced Feature can guide your pickers and packers to the right box for every shipment, a feature that most eCommerce carts built-in shipping lacks. Turn on Dimensional Shipping in your ShipperHQ account to achieve more accurate shipping rates especially when getting rates from carriers like UPS and FedEx or when using USPS Flat Rate boxes.

Read our “Setup Dimensional Shipping/Box Packing” guide to find out more.

Are free shipping costs battering your margins?

Try a 30-day free trial of ShipperHQ and let us get you back in the black.

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2018 Holiday Shipping Cutoff Dates

Author: Jennifer Dunn  |  November 29, 2018
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For online retailers, ’tis the season of good cheer and record profits, but also of stressed out gift-calendargivers who want to make doubly sure their packages arrive by December 24th.

To help you plan your holiday shipping strategy, we’ve compiled this list of holiday shipping cut off dates to ensure that Santa’s gifts don’t accidentally show up on December 27th.

Please note: This blog post should be used as a guideline. Shipping cutoff dates and transit may vary depending on factors like origin, destination and product mix. These dates apply to U.S. to U.S. shipments only. Delays may apply to shipments to Alaska or Hawaii.

UPS

UPS recommends shipping by these dates for your shipment to arrive by December 24th.

Service Shipping Cutoff Date
UPS Ground Monday, December 17- December 21 (depending on shipping zone)
UPS 2nd Day Air Thursday, December 20
UPS Next Day Air Friday, December 21

You can download the full UPS holiday shipping schedule here.

USPS

The USPS recommends shipping by these dates for your shipment to arrive by December 24th.

Service Shipping Cutoff Date
USPS Retail Ground Friday, December 14
USPS Priority Mail Service Thursday, December 20
USPS First-Class Mail Service Thursday, December 20
USPS Priority Mail Express Service Saturday, December 22

For shipments to Alaska and Hawaii, the USPS recommends shipping by December 20th when shipping First-Class Mail Service or Priority Mail Service, and shipping by December 22 when shipping by Priority Mail Service. You can read more about the USPS holiday shipping cutoff dates here.

FedEx

FedEx recommends shipping by these dates for your shipment to arrive by December 24th.

Service Shipping Cutoff Date
FedEx SmartPost Monday, December 10
FedEx Home Delivery Monday, December 17
FedEx Ground Monday, December 17
FedEx Express Saver Wednesday, December 19
FedEx 2Day and FedEx 2Day A.M. Thursday, December 20
FedEx Standard Overnight, FedEx Priority Overnight and FedEx First Overnight Friday, December 21

You can find the full list of FedEx shipping cutoff dates here.

Frequently Asked Questions about 2018 Shipping Cutoff Dates

Will UPS, the USPS or FedEx deliver packages on Christmas Day 2018?

UPS Express Critical Service is available on December 25th. FedEx SameDay City Direct, FedEx SameDay City Priority and FedEx SameDay are available on December 25th. The USPS will deliver Priority Mail Express on Christmas Day.

What are the 2018 holiday cutoff dates when shipping internationally?

This depends on factors like carrier availability and the country or region to where you are shipping.

What are the 2018 holiday cutoff dates to ship to someone in the military/an APO address?

Dates vary, but the latest cutoff date listed by the USPS is December 18. See the USPS page on military shipments for a full list of 2018 holiday shipping cutoff dates to APO, FPO and DPO addresses.

Need shipping help?

ShipperHQ calculates dispatch and delivery dates right in checkout, so your customers will always know which shipping option to choose to ensure their delivery arrives on time. This cuts down on abandoned carts and anxious customer service requests from shoppers who want to create the right holiday memory. Try a 30-day no-risk free trial of ShipperHQ today.

We wish you good luck and swift shipping speeds this holiday season. Do you have any other questions about the 2018 holiday shipping cutoff dates? Let us know in the comments.

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The UPS Freight Strike and Its Potential Impact on Shipping

Author: Karen Baker  |  November 5, 2018

UPS LTL Freight to Resume Pickups 11/11

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Update from the Wall Street Journal on November 11, 2018:

“United Parcel Service Inc.’s UPS -0.07% freight workers ratified a final contract offer, averting a work stoppage that prompted the carrier to clear its network ahead of the vote.

The final offer cleared with 77% of votes cast approving the five-year contract, the Teamsters union said Sunday. The agreement covers 11,600 workers.

UPS said it would immediately resume pickups for its freight customers, which primarily ship heavier goods and bulk shipments that move on pallets.”

 

Previous blog content:

UPS LTL Freight to Stop Pickups on 11/7

UPS Ground Freight (LTL) has announced that they will stop pickups on Wednesday, November 7th to ensure customers do not have LTL shipments stranded in the UPS Freight network in the event of a work stoppage.

If you need to ensure you can have your LTL shipments picked up, ShipperHQ is recommending that you switch to a different LTL carrier until UPS Freight is able to once again pick up and deliver LTL shipments.

NOTE: This does not affect UPS Small Package or UPS Ground with Freight pricing (GFP).

Details

UPS Freight is planning on emptying their network of freight within their system by Friday, November 9th. They are also only guaranteeing delivery of ground freight (LTL) shipments through Thursday, November 8th.

According to UPS’s official update on the service outages, the last days for ground freight (LTL) pickup will be as follows:

  • Thursday, November 1 for 5-day shipping commitments
  • Friday, November 2 for 4-day shipping commitments
  • Monday, November 5 for 3-day shipping commitments
  • Tuesday, November 6 for 2-day shipping commitments
  • Wednesday, November 7 for 1-day shipping commitments

ShipperHQ/WebShopApps Customers

If you are using UPS Freight you will continue to get rate estimates for all shipments, including shipments that have estimated delivery dates after November 8.

If you attempt to have a shipment scheduled to be delivered after November 8, you will not be able to schedule a pickup.  To ensure that your LTL shipments will be picked up, we recommend you switch to an alternative carrier during this time. If you need assistance with selecting a carrier at short notice, please contact us.

We also recommend switching on a backup carrier in ShipperHQ. Although we have been informed rating will still work, we cannot guarantee this functionality.

Other Merchants/Retailers

Please check with your software provider to ensure that you will still be able to do rating throughout this period.

ShipperHQ will continue to monitor the news regarding UPS Freight’s ability to support LTL shipping and provide more details as they are announced. We expect UPS to release more information about how and when services will be resuming by Monday morning.

 

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Introducing ShipperHQ Enhanced Checkout for Magento 2

Author: Daniel Ziegler  |  October 8, 2018
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When we launched ShipperHQ in 2013, it was a huge leap forward in both functionality and flexibility toward conquering some of the most challenging shipping requirements that we hear from our merchants every day. As we continue to push forward with innovative capabilities within the ShipperHQ platform, we have kept the merchants needs at the heart of everything we do. Now, we’re excited to be taking the biggest step since ShipperHQ launched with the introduction of our new Enhanced Checkout for Magento 2.

Offer shipping options that appeal to each customer's individual preferences with our new Enhanced Checkout for Magento 2.

Offer shipping options that appeal to each customer’s individual preferences with our new Enhanced Checkout for Magento 2.

Enhanced Checkout is a brand new customer experience driven by the ever-increasing demand for additional shipping information and delivery options that cater to individual customer preferences. We wanted to make it possible for retailers to differentiate themselves from ecommerce giants like Amazon without the need for hours of custom development or a massive new load on their servers. We also wanted to maintain the flexibility that’s been at the core of ShipperHQ from the beginning so that merchants can tailor the customer experience to their unique needs.

Offer Click & Collect for customers looking for an alternative delivery option.

Offer Click & Collect for customers looking for an alternative delivery option.

To achieve this goal in our Enhanced Checkout, we’ve employed cutting edge technologies including React JS components and GraphQL APIs to make our merchants’ checkouts more flexible and responsive without added server load. Beyond performance improvements and decreased server load, these new technologies have also made it possible for us to provide out-of-the-box support for brand new versions of some of ShipperHQ’s most unique and significant features including:

  • In-Store Pickup/Click & Collect
  • Alternate Delivery Options i.e. UPS Access Points
  • Delivery Calendar/Estimated Delivery Dates
  • Pickup and Delivery Time-Slots
  • LTL Freight Accessorials
  • Split Shipments

Beyond making it easier for merchants to enable these advanced ShipperHQ features, we’ve also invested time and effort in improving the way our options look and work out of the box.

As with any element of checkout, the goal is to make shipping as seamless and intuitive as possible for the customer. However, in shipping it’s equally important to make sure complexities are taken care of in the background so that any option shown only applies to the given order, products, destination, or specific customer.

Delivery Calendar and Timeslots in ShipperHQ's Enhanced Checkout

Delivery Calendar and Timeslots in ShipperHQ’s Enhanced Checkout

Our Enhanced Checkout is now available on Magento 2 and Deity. We will be launching it across BigCommerce and Shopify as early as Q1 2019. For a demo and more information,  stop by booth S33 at Magento Live Europe in Barcelona October 9-10 or contact us directly at sales@shipperhq.com.

 

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Introducing the New Look for Calendar & Pickup in Magento 2

Author: Alana Twelmeyer  |  August 21, 2018

What’s New:

  • Updated Calendar design compliments the standard Magento 2 checkout
  • Pickup Locations now features location details, such as hours and phone number with an optional map view

New Look Comparison Using Calendar Only


m2-calendar-new-badge
m2-calendar-old-badge

New Look Comparison Using Calendar & Pickup


m2-calendar-pickup-new-badge
m2-calendar-pickup-old-badge


Important

In order to access the new designs for use in Magento 2, you will need to install the newest versions of module-calendar (v22.x) and module-pickup (v22.x). How to Specify a Specific Version of ShipperHQ.

The new design updates are not supported on Magento 1.x.

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