Author Archives: Daniel Ziegler

ShipperHQ and GDPR: Important Information for ShipperHQ Customers

Author: Daniel Ziegler  |  June 4, 2018

If you do or your company operate in the EU or European Economic Area (EEA) or if you do business with anyone located there you’ve likely already heard about the General Data Protection Regulation (GDPR) that goes into effect today. In essence, GDPR is a set of laws and regulations backed by stiff penalties that apply to all organizations worldwide who collect, store, or process information about individuals in the EU. Since GDPR is a far-reaching and complex set of laws and regulations it’s important to seek other resources to understand GDPR and your obligations under it. For example, IAPP and DMA provide useful resources and companies like MailChimp and DotMailer have done an excellent job of compiling important information you should know.

We’ve always placed a high value on the privacy of the information shared with us by merchants using ShipperHQ. Because of this and by keeping the personal information we gather to the minimum required for ShipperHQ’s functionality, we’ve been compliant with many of the requirements of GDPR for a long time and nothing changes in how ShipperHQ functions. In the past few months, we’ve undergone an extensive review of our policies and procedures and can confirm that effective May 25th, 2018 we are compliant with GDPR.

We’ve taken a number of steps to ensure compliance:

  • Updated our User Agreement to make privacy and data handling much more clearly defined for ShipperHQ customers
  • Updated our Privacy Policy with additional tools and safeguards for your data and your customers’ data
  • Provide an optional Data Processing Addendum (DPA) providing additional protection to our customers who need it
  • Compiled a list of sub-processors we use which is available to our customers
  • Established training for current and future employees in data privacy

To help you understand how these changes impact you and your customers, we’ve also compiled this summary. This summary is not legal advice but we hope it serves as a useful outline for you. If you have a ShipperHQ account and are impacted by GDPR it’s important that you understand what we’re doing to be compliant by reading our updated Privacy Policy and User Agreement and contacting us if you have any questions.

For Retailers Using ShipperHQ

We collect some information from you when you set up your ShipperHQ account or as you set up additional features and functionality. This information can include:

  1. Your name and contact info so that we can get in touch with you about your account or, if you allow us to, send product updates and messages about new features from us or our partners.
  2. Billing information which might include credit or debit card details, billing addresses, or bank details. This information is only used to pay for your ShipperHQ account.
  3. Information you provide while setting up your ShipperHQ account which may include warehouse addresses, account details for your service providers, etc. This information is only ever used to allow ShipperHQ to do what you tell it to do.
  4. Information from shipping quote requests you send to ShipperHQ while using our system. See the section for Customers of Retailers below for more information on what information is collected and how we use it. 

If you’re using ShipperHQ, you’re also providing us with some information about your customers. This information and how it’s used is explained more fully below but it’s important to understand that it is your responsibility to ensure that you have the right to collect this information from your customers and protect this information while it is in any system you control and while it’s being sent to us.

Your data is your own

All of the configuration and usage information in your ShipperHQ account is your data. For personal information contained in configuration and usage data, you can ask us at any time to remove this information from our system and we will do that within a reasonable timeframe. Since this data is used to enable specific functionality in ShipperHQ, if you ask us to delete some or all of your data we may inform you that this will mean you can not use certain functionality or would need to cancel your ShipperHQ account entirely. If this is the case, the decision is always yours under the terms of our User Agreement.

We are required by law to keep a record of some information for a certain amount of time even if you cancel your ShipperHQ account. We will only keep the information required by law and let you know exactly what we will keep and for how long if requested. It may not be possible to delete some information immediately (for example, when stored in a backup system) even if we’re allowed to by law but if so this information will be prevented from being used until it can be deleted.

In order to provide our team with additional information to ensure that ShipperHQ operates correctly or to improve the operation of ShipperHQ we aggregate some data from all of our customers. We also may use aggregated data for marketing purposes, for example to describe the number of shipping quote requests processed by ShipperHQ. When used for any of these purposes, the data is fully anonymized and extremely limited so that no one can identify data originating from you or your customers. You can request that we do not use your data in this way or a full explanation of exactly what data may be used and how by contacting us.

We safeguard your data

We employ industry-standard best practices to keep your data safe including a variety of security practices and tools internally to make sure that members of the ShipperHQ team only have access to the information they need to do their job.

If we identify any data breaches which may expose personal information, we will notify you as appropriate and work with you to take whatever steps are necessary to address the issue.

ShipperHQ uses some third party applications or services (sub-processors) in order to operate correctly and your data may pass through or be stored by these applications as described in our Privacy Policy and User Agreement. These may include providers of application hosting or storage, payment processors, or analytics tools. All sub-processors used by ShipperHQ agree to protect your data with the same or greater security practices used by ShipperHQ and no sub-processor is permitted to access your data except for the specific purpose of ShipperHQ’s operational needs. You can contact us at any time for a list of sub-processors used by ShipperHQ.

For Customers of Retailers Using ShipperHQ

If you shop on a website which uses ShipperHQ, we may collect some information that you provide to that website in order to give you shipping information on behalf of the retailer. This information may include: your name, your company name, contact information such as telephone number or email address, the address you are shipping to, or other pieces of data required to provide you with shipping information.

We limit our use of your data

We store all of the information we collect about a shipping information request for up to 90 days in order to allow us to support the retailers using our system. This information is only used by our technical support team to identify issues when necessary and access is limited to only those members of our team who need access to do their job.

We also store a very limited set of information indefinitely. This information may include the city, state or region, post or ZIP code, and country that you enter as well as the total weight, price, and quantity of the products in your order. This information is used to give the retailer you are buying from analytical information about shipping information requests. This information may also be anonymized in such a way that no one can reasonably identify you and used by ShipperHQ to track performance of our system or for marketing purposes.

Your data is your own

At any time you can ask the retailer using ShipperHQ to request that all of your data is deleted. They can request that ShipperHQ deletes your information and we will do so as described in our User Agreement with that retailer.

For All Visitors to Our Websites

We use standard tools for tracking visitors to our website. This is in the form of cookies that are stored on the device you use to browse our website. This information is used so that we can see how visitors are interacting with our website and measure the success of our online marketing. You can use your web browser settings to stop us from creating or using these cookies at any time but if you do so you may not be able to use certain features or functionality of our websites.

If You Have Questions

We want you to know how we use your information and what your rights are with respect to your data. You can find full details in our Privacy Policy and User Agreement or contact us if you have any questions.

If you expect to collect and send to us information which is more sensitive than usual, operate in or work with companies or individuals within the European Economic Area or EU, or if you otherwise need additional safeguards than those provided by our standard policies, please contact us to discuss an additional Data Processing Addendum (DPA).

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2014 Holiday Shipping Cut-Off Dates

Author: Daniel Ziegler  |  November 20, 2014

2014_holiday_shipping_header
Carriers are bulking up on staff and resources for the holidays and are expecting a significant increase in traffic over last year. As we near the holiday season, it’s time for the rest of us to ensure that we have the information and resources we need to meet demand. In that spirit, here’s our roundup of 2014 Holiday Cut-Off dates for the big three carriers in the US.

UPS

With UPS expecting an 11% increase in volume over the Christmas 2014 season, it’ll be more important than ever to make sure your packages are shipped early enough to get to your customers in time. UPS has published their ship by dates for 2014, here’s a summary for the most frequently used UPS services.

Service Ship By Notes
UPS Ground December 15th US Domestic shipments only, excludes Puerto Rico, Alaska, and Hawaii
UPS 3 Day Select December 18th US Domestic shipments only
UPS 2nd Day Air December 22nd US Domestic shipments only, some limitations in Alaska and Hawaii
UPS Next Day Air December 23rd US Domestic shipments only, some limitations in Alaska and Hawaii
UPS Express Critical December 24th US Domestic shipments only, excludes Alaska and Hawaii

FedEx

FedEx expects an increase of 8.8% in volume this Christmas. They’ve outlined all of the cut-off dates for their services on their website and we’ve summarized the most popular services here.

Service Ship By Notes
FedEx Home Delivery & FedEx Ground December 17th US Domestic shipments only, excludes Puerto Rico
FedEx Express Saver December 20th US Domestic shipments only, excludes Puerto Rico
FedEx 2 Day December 22nd US Domestic shipments only, excludes Puerto Rico
FedEx Standard Overnight December 23rd US Domestic shipments only, excludes Puerto Rico
FedEx SameDay December 25th US Domestic shipments only, excludes Puerto Rico

USPS

Of the big three carriers, USPS predicts the largest increase with an estimate of 14% higher volume this holiday season over last year. All the details are on USPS.com but we’ve summarized the most important information below.

Service Ship By Notes
Standard Post December 15th US Domestic shipments only
First Class Mail & Priority Mail December 20th US Domestic shipments only
Priority Mail Express December 23rd US Domestic shipments only

Conclusion

While we’ve summarized the most popular services from the most popular carriers above, it’s important that you make yourself familiar with the options and restrictions available from your carrier of choice and get in touch with your carrier representative or check their website for more information. If you have general questions about eCommerce shipping or ShipperHQ, feel free to reach out to us.

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Shipping Game Changers: Same Day Shipping

Author: Daniel Ziegler  |  October 29, 2014

We may be biased, but we’re convinced that eCommerce shipping is one of the most exciting and fastest-paced areas of innovation in eCommerce today. New shipping services, refinements on existing ideas, and exciting future possibilities open up almost daily. ShipperHQ exists to make these services, ideas, and possibilities a reality for merchants without the headaches and costs that often come along with being at the cutting edge. While there are a myriad of shipping services available to customers today, a new option is poised to make waves.

Comparison of Standard Carriers and Same Day Couriers

Modern Same Day Shipping is a reimagining of the oldest type of delivery service. In the good old days, you’d hire a guy with a wagon (or van in more recent years) who happened to be heading the right direction to pick goods up at your store and carry them to your customer. Now, internet and mobile technology allow for instant booking of deliveries with couriers across the country. All you have to do is book a delivery and a professional courier with a smart phone and a car shows up at your store in minutes ready to help.

So, what’s coming down the road (literally and figuratively!) for Same Day Shipping?

Read more about Same Day Shipping in our full blog post at WebShopApps.com…

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Magento’s Imagine eCommerce 2014 Conference

Author: Daniel Ziegler  |  May 28, 2014

It’s been two weeks since Imagine 2014 wrapped and the WebShopApps team is back at their desks hard at work making shipping as simple as possible for eCommerce merchants and web developers. However, we recently took a little while to reflect back on Imagine 2014 and put together a slideshow of what we did before, during, and after Imagine. Most of our team arrived on Saturday and we had a few hours for relaxing, planning, and, for several of our developers, stopping by the Magento Hackathon.

Imagine StageTransformingOn Sunday morning we headed out of the city for a team-building exercise. After the thrills of driving a buggy across the beautiful Nevada desert, consider the team built! We had enough time to clean the sand out of our hair before we headed over to the Hard Rock Hotel & Casino to get the party started. The pre-Imagine events were a great time to get to know many key members of the Magento community in a more intimate setting before the majority of attendees arrived on Monday. WebShopApps was proud to sponsor the #PreImagine Tweetup event.

Once Imagine began in earnest, our team split up with some of us going through the breakout session tracks; others spending time at our stand meeting customers, friends, and partners; others spent time meeting face to face with people we interact with regularly via phone and email. We were spread out during the day but gathered for the engaging keynote sessions. We were pleased to see so many WebShopApps customers and partners on stage throughout the event and we inspired by many of the keynote speakers.

ShipperHQSwagatStandOf particular interest to us was Malcolm Gladwell‘s talk on the tipping points that allow for transformation. He focused on shipping and, specifically Malcom McLean whose development of the standardized shipping container revolutionized commercial shipping. Gladwell left us with the encouragement to “Stand up and re-imagine your business.” That’s exactly what we’re doing at WebShopApps.

Following Imagine, our team got together again at Zion National Park in southern Utah for a few days of strategic planning, further team-building, and, of course, good fellowship, food, and drinks. We even had time for several hours spent hiking the Narrows or Angel’s Landing. This gave us time to start processing all that we had learned and experienced during Imagine.

There’s no doubt that Magento and the community that surrounds it is on the cutting edge of eCommerce. Because of this, it felt entirely appropriate that Imagine 2014 was the venue where we introduced the world to the revolution in eCommerce shipping: ShipperHQ.

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