Ecommerce shippers often rely on surcharges to cover the cost of shipping in specific circumstances. Some retailers even use them as a revenue driver. Keep reading to understand when surcharges make sense and how much they should be.
Shipping surcharge costs are common in the ecommerce world. They’re a reliable way to minimize monetary losses due to shipping, particularly if free or low-cost shipping is a part of your strategy. The financial burden is passed on to the customer too, and not just the retailer.
A shipping surcharge is an additional fee retailers can add on top of the base transportation cost. Surcharges are added for a variety of reasons, but they are commonly used to offset the cost of:
- Residential address delivery
- Weekend or overnight delivery
- Signature requirements
- Handling oversized or bulky items
- Special packaging requirements
Consider this example: a popular creamery sells its ice creams, toppings, and t-shirts online. Because the t-shirts and toppings it sells (think sprinkles, nuts, and candies) are not perishable, they can be shipped using any method.
The ice creams, however, need to be shipped either overnight or with a two-day service, and require extra packaging.
To make up for this expense, the creamery decides to add a surcharge on all orders that include ice cream. This helps cover the cost for the dry ice and foam packaging, as well as the cost to ship items overnight.
Common Shipping Surcharges and Fees
Retailers can apply surcharges to cover virtually any expense. But typically, these fees are added because a carrier has billed them to the retailer. The most common surcharges carriers use include:
Service to Remote Areas
If a carrier needs to deliver outside its usual delivery range, they’ll likely charge a fee to do so. These areas tend to be very remote and not easily accessible, so delivery takes a lot longer than average. The exception here are government entities, like USPS, which are required to serve all areas, even the most remote, without a surcharge.
Ground Fuel or Air Fuel Surcharges
These fees are tacked on to shipments to cover a carrier’s fuel cost. They typically range from 4-10% depending on the time of year. These prices are adjusted weekly based on the current cost of fuel.
If a shipment requires the use of additional services or machinery, you will be charged an accessorial fee. An accessorial might be charged for things like liftgate service, re-delivery or address correction.
Expedited Delivery Surcharges
Any shipping method that’s time-sensitive will incur a surcharge for the service. Weekend delivery surcharges, express service surcharges, and overnight shipping surcharges are the most common. Saturday delivery fees are especially common with carriers that deliver on weekends.
Learn more about weekend delivery from USPS, UPS and FedEx.
Additional Handling Surcharge
If you’re shipping large, bulky, or fragile items, they’ll require special handling. Of course, this will also come at a cost. Beyond needing to pay for the actual delivery service, these surcharges specifically cover the special treatment these packages require.
If you need the security of a required signature at pickup, popular for items like medication and electronics, carriers will charge a fee to perform the service.
Packages delivered to residential areas typically come with a fee. Because commercial areas are more highly concentrated, they’re naturally more efficient delivery hubs. The extra time required to find, park, and deliver to a home comes at the cost of a residential delivery fee.
Declared Value Surcharges
If you’re shipping high-value goods, you may be charged a surcharge for the liability. This is usually a separate fee from any insurance surcharges.
Print Return Label Surcharges
If retailers include a return shipping label in their packages, they’ll be charged a print return label surcharge if a customer ends up using it. If they never use the label, the retailer will never be charged.
OS Extra Surcharge
These charges cover just about anything else. OS (other shipping) surcharges might cover an international shipping fee, a carton neutral fee, freight fees, or something else entirely. These extra charges can come as a surprise, so it’s important to have a system in place to monitor each shipping invoice.
What Surcharges Do UPS, Fedex and USPS Charge?
Each carrier has a complex system for determining surcharges, which means it’s vital for retailers to be aware of them to understand the fees they might be incurring. Here are the ways the three largest carriers in the U.S. do it.
UPS: UPS has a complex set of factors that determine when surcharges are applied, and how much they are. Key UPS shipping surcharges include:
|Residential delivery surcharge||$4.85 domestic, up to $200 international|
|Fuel surcharge||Varies weekly|
|Remote area surcharge||$3.40 – $6.50|
|Peak surcharge||Varies, typically added during the holidays|
|Liftgate service||$146 – $451 per use|
|Saturday delivery||$4 – $16 domestic, up to $200 international|
Fedex: Fedex also calculates surcharges using hundreds of factors. Key Fedex shipping surcharges include:
|Residential delivery surcharge||$4.75+|
|Additional handling surcharge||$14- $31.50 parcel, $215 freight|
|Fuel surcharge||Varies weekly|
|Remote area surcharge||$3.40-$34.50|
|Address correction||$19.50 parcel, $99 freight|
|Liftgate service||$163 – $536|
|Adult signature required||$7.15|
USPS: Because USPS is not a private company, it typically charges fewer additional surcharges than its competitors. Of course, this also means its services are somewhat limited in comparison. However, some surcharges still apply:
|Signature confirmation||$3.10 – $3.65|
|Oversized handling (70 lbs +)||$15.06 – $226.35|
The Do’s and Don’ts of Shipping Surcharges
There’s a lot to take in when it comes to understanding all these fees. But above all, it’s most important for retailers to be aware of what carriers are charging them, so that they can pass the correct amount on to customers. Here are some helpful tips for developing a surcharge strategy:
Verify a Customer’s Address Type
Avoid unnecessary delays, residential delivery surcharges, and address correction fees by double checking customer addresses before they’re even submitted. ShipperHQ’s Address Validation can automate this process for you, and determine that customers have entered addresses and address types correctly.
If a shipment is going to a residential address, it’s a good idea to add on a residential surcharge.
Explore Local and Regional Carrier Options
Before committing to one (or a few) carriers, understand what options you have. Some carriers have larger footprints than others in certain areas of the country. If you’re able to work with carriers that have great coverage on certain areas, you may be able to bypass the remote area surcharges you’d get with other carriers.
If a customer is in a remote area not covered by any available carriers, it’s a good idea to add on a surcharge for their delivery.
Tack on Surcharges to Product Costs
If you’re constantly struggling to remain revenue-neutral on shipping, or if you want to make pricing a revenue-driver itself, consider adding a shipping surcharge to the cost of products themselves. This keeps the surcharge transparent, which is more appealing to most customers. It also gives you flexibility in shipping costs, allowing you to easily cover the unexpected fees that will inevitably arise.
To turn shipping into a revenue-driver, or to cover the cost of all surcharges via a blanket fee, rolling surcharges into product costs may be a good idea.
Assume Customers Understand Shipping Costs
Virtually none of your customers have the insight into shipping costs and processes that you do. Be sure that whatever costs you’re adding at checkout are clear and reasonable. If you add a surcharge, be sure to identify it by name and keep it at a fair price to avoid losing customers over the fee.
No matter what the surcharge is for, if it shows up in the checkout process, be sure it’s clear, consistent and fair.
Charge Fees Without Explaining Why
To minimize frustrations from customers on surcharges, be sure to clearly and explicitly explain what the fees are for and why you are charging them. If surcharges are common in your shipping strategy, consider creating a shipping policy or FAQ page that breaks down all extra fees.
If you apply surcharges often, consider how you can let your customers know about them to avoid surprising them at checkout.
Stick with Manual Processes, Especially for B2B Shipments
ShipperHQ’s Shipping Rate Management Platform lets retailers automate their shipping processes so operations are more efficient and less costly. With Multi-Origin Shipping, you can ship items from the closest warehouse location. With Dimensional Packing, you can establish packing rules. And ShipperHQ’s Shipping Rules lets you design custom rules of all kinds to optimize your shipping experience at checkout.
Solutions for Surcharges
With ShipperHQ, retailers can become the master of their shipping strategy. Powerful automation tools allow you to minimize the number of surcharges you receive, limiting the surcharges you charge your customers.
If you do need – or want – to set up surcharges, it’s simple and straightforward in the ShipperHQ dashboard. Create and iterate on surcharges at any time to keep customers satisfied with their shipping experience, and coming back for more.