Tag Archives: case study

ShipperHQ Customer Story: Intelligentsia Coffee

Author: Jennifer Dunn  |  January 14, 2019

Intelligentsia

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With ShipperHQ we finally have a push-button shipping solution

Intelligentsia Coffee stands on the forefront of specialty coffee in the U.S. In fact, when it comes to coffee, these coffee crafters decided that Fair Trade wasn’t quite fair enough – at least to the customer.

Not only does Intelligentsia Coffee practice Fair Trade, which ensures that coffee growers are treated and paid fairly, they pioneered the even more stringent Direct Trade coffee buying model, which has become the benchmark for the entire industry.

Applying their Direct Trade principal, Intelligentsia’s buyers travel to 18 countries to meet each and every farmer they work with and sit down together for a cup to ensure each crop’s quality. When someone orders a mug of Intelligentsia Coffee, they know they’re going to sip coffee perfection.

With such high quality standards, it’s no wonder that Intelligentsia Coffee is in demand from coffee sellers and drinkers all over the world.

But Intelligentsia Coffee’s thriving wholesale business demands shipping software that can keep up. When they first built out their wholesale platform, shipping posed an immediate challenge. The biggest issue was cartonization.

“Our initial software didn’t understand that shipping one box that weighs 30 pounds is a whole different story than shipping six boxes that weigh five pounds,” said Matt Riddle, Director of Systems and Strategy.

They even had one employee whose entire full time job was working with a marker and highlighter system to manually guess weight on shipments, cartonize them, and create labels on UPS WorldShip™. Ouch.

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To compound that limitation, their old software’s UX was clunky, and left them unable to provide services like offering shipping promotions and special pricing.

When they decided to migrate to Magento 2, they listed their shipping requirements and began searching. ShipperHQ checked all their shipping solution boxes.

With ShipperHQ, Intelligentsia Coffee can now charge their customers correctly for shipping, offer special pricing, and easily pack the right products into the right boxes.

“With ShipperHQ we finally have a push-button shipping solution,” said Matt.

By the way, now that that cartonization problem has been solved, it’s no longer anybody’s full time job. We’re happy to report that the person who previously wrangled all those markers and highlighters has moved on to a much more fulfilling role in the company.

But that’s not all.

“We can provide inclusive pricing on some items, which means offering our customers free shipping,” said Matt. “ShipperHQ has allowed us to provide a value-add for the customer.”

Visit Intelligentsia Coffee to find out more, including where to get your own Direct Trade coffee fix.
Intelligentsia Coffee

Click Here to View ShipperHQ’s  Customer Story: Intelligentsia Coffee

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ShipperHQ Customer Story: Jeni’s Splendid Ice Creams

Author: Jennifer Dunn  |  December 20, 2018

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ShipperHQ isn’t just an add-on or 3rd party integration piece to us. They’re a partner

When your business sells perishable products over the Internet, you have very specific shipping needs.This is especially true for Columbus, Ohio-based Jeni’s Splendid Ice Creams, because they’re more than just a trendsetting purveyor of artisanal ice cream.

“People go on first dates at Jeni’s Scoop Shops, people get proposed to, and have their weddings with us,” said Chelsea Clements, Director of eCommerce at Jeni’s.

“Our customers send our ice cream for Mother’s Day, bereavement gifts and anniversary gifts. We are a part of people’s lives.”

This focus on customers means that Jeni’s wants to create a delightful experience whether in one of their Jeni’s Scoop Shops or when opening up a signature Jeni’s orange delivery box in the comfort of their own home.

That’s where the need for a shipping partner comes in.

“We were opening Scoop Shops across the country, but only shipping out of one fulfillment center,” said Clements.

“We realized that in order to sustain our online business and our cold storage supply chain, we needed multi-warehouse fulfillment. This wasn’t native to our platform Bigcommerce, so we knew we needed a solution.”

Enter ShipperHQ.
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“ShipperHQ helped us enable multi-warehouse fulfillment logic, which grew the business. Beyond that, they also helped us with things like guaranteed delivery date, because that’s very important to our customers who often send Jeni’s as gifts.”

After all, a box of melted ice cream on your doorstep the day after your birthday isn’t exactly festive.

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“ShipperHQ also helped us in times of crisis, like when landslides meant we couldn’t get shipments out of one of our fulfillment centers. If that had happened before we used ShipperHQ, we would have had to shut down our entire eCommerce business until the roads re-opened. We don’t have any developers on the team, but with ShipperHQ it was as easy as changing some settings, and we were able to keep our business up and running.”

Clements estimates that just relying on ShipperHQ to calculate delivery dates has saved the company 131 hours per year.

ShipperHQ also partnered with Jeni’s to enhance their customers’ eCommerce experience in other ways, like setting shipping cutoff times, and automating flat rate shipping and real-time FedEx Priority overnight delivery.

Clements added, “They’re very knowledgeable in all aspects of eCommerce, and have been great with helping us with our tech stack, and giving us advice and honest feedback about things we could try or avoid. ShipperHQ isn’t just an add-on or 3rd party integration piece to us. They’re a partner.”

Visit their website to learn more about Jeni’s Splendid Ice Creams and order your own pint.
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Click Here to View ShipperHQ’s  Customer Story: Jeni’s Splendid Ice Creams

Start a 30-day no-risk free trial to learn about automating your eCommerce shipping with ShipperHQ

Link to full article