Tag Archives: customer story

ShipperHQ Customer Story: International Military Antiques

Author: Jennifer Dunn  |  February 21, 2019

International Military Antiques
Helmet and Drum

“ShipperHQ keeps us legally compliant. I rest easier at night knowing they have our back.”

If you’ve watched movies like Saving Private Ryan or Dunkirk then you’ve likely seen authentic props provided by International Military Antiques (IMA).

Now the largest military collectibles business in the world, IMA got its start when founder Christian Cranmer inherited his father’s collection of 300 antique weapons. The inheritance really piqued a passion in Cranmer.

Since 1965, IMA has sold military weapons of all type, ranging from 17th century flintlock pistols, to World War II-era Italian General military uniforms. Collectors, props masters and history buffs can all count on IMA for unique finds.

But selling weapons online, even deactivated antiques, can pose formidable shipping challenges.

Alex Cranmer, IMA’s CEO and frequent expert guest on the History Channel’s Pawn Stars, explained the company’s delivery needs and how ShipperHQ has helped IMA master complex shipping scenarios.

For example, some of IMAs collectibles are restricted. A machine gun – even the entirely safe and deactivated non-firing ones that IMA sells – cannot be exported out of the United States without a license from the Department of State.

And while IMA employs a knowledgeable fulfillment workforce that manually reviews all exports, ShipperHQ is still IMA’s first line of defense to catch any errors.

“ShipperHQ has saved us man hours,” said Cranmer.  “We no longer have to cancel orders when we can’t legally ship an item, or contact customers after they’ve ordered because we need to update their shipping quote.”


By utilizing Shipping Groups in ShipperHQ, IMA prevents customers outside the U.S. from ordering a deactivated machine gun, or other restricted items. And because IMA includes messaging at their checkout about these rules, shoppers can easily understand what is and isn’t allowed to be shipped to their location.

The “antique” in antique gun is also vital. Guns manufactured in 1898 or before are considered antique. But guns manufactured in 1899 or after are considered firearms and require a license in most U.S. states.

“ShipperHQ keeps us legally compliant. I rest easier at night knowing they have our back,” Cranmer said.

And antique guns aren’t the only items that pose their own shipping challenges.

Take, WWI and WWII daggers, for example. Some have built-in brass knuckles, which as you can guess, are prohibited in certain states. Again, the powerful combination of ShipperHQ’s shipping groups and IMA’s knowledgeable warehouse staff create a strong line of defense against an accidental (and costly) shipping snafu.

But ShipperHQ hasn’t just helped IMA master complex shipping scenarios for their products; they’ve also helped improve IMA online shopping cart’s native shipping options.

Previously, IMA were unable to differentiate between small and light items, and items that cost more to ship. With ShipperHQ’s Dimensional Rules, they can now easily differentiate between mailing a small decal and a heavy antique firearm.

According to Cranmer, the ability to charge reasonable shipping rates based on the size and weight of the item immediately increased conversions.

“ShipperHQ has helped us provide a better, cleaner user experience. And in our niche industry, when customers are happy, they tell a friend.”

We encourage you to explore International Military Antiques excellent website. And the next time you’re watching a war epic, be on the lookout for authentic military collectibles. Chances are, you’ll be seeing IMA’s merchandise in action!
International Military Antiques

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ShipperHQ Customer Story: Intelligentsia Coffee

Author: Jennifer Dunn  |  January 14, 2019



With ShipperHQ we finally have a push-button shipping solution

Intelligentsia Coffee stands on the forefront of specialty coffee in the U.S. In fact, when it comes to coffee, these coffee crafters decided that Fair Trade wasn’t quite fair enough – at least to the customer.

Not only does Intelligentsia Coffee practice Fair Trade, which ensures that coffee growers are treated and paid fairly, they pioneered the even more stringent Direct Trade coffee buying model, which has become the benchmark for the entire industry.

Applying their Direct Trade principal, Intelligentsia’s buyers travel to 18 countries to meet each and every farmer they work with and sit down together for a cup to ensure each crop’s quality. When someone orders a mug of Intelligentsia Coffee, they know they’re going to sip coffee perfection.

With such high quality standards, it’s no wonder that Intelligentsia Coffee is in demand from coffee sellers and drinkers all over the world.

But Intelligentsia Coffee’s thriving wholesale business demands shipping software that can keep up. When they first built out their wholesale platform, shipping posed an immediate challenge. The biggest issue was cartonization.

“Our initial software didn’t understand that shipping one box that weighs 30 pounds is a whole different story than shipping six boxes that weigh five pounds,” said Matt Riddle, Director of Systems and Strategy.

They even had one employee whose entire full time job was working with a marker and highlighter system to manually guess weight on shipments, cartonize them, and create labels on UPS WorldShip™. Ouch.


To compound that limitation, their old software’s UX was clunky, and left them unable to provide services like offering shipping promotions and special pricing.

When they decided to migrate to Magento 2, they listed their shipping requirements and began searching. ShipperHQ checked all their shipping solution boxes.

With ShipperHQ, Intelligentsia Coffee can now charge their customers correctly for shipping, offer special pricing, and easily pack the right products into the right boxes.

“With ShipperHQ we finally have a push-button shipping solution,” said Matt.

By the way, now that that cartonization problem has been solved, it’s no longer anybody’s full time job. We’re happy to report that the person who previously wrangled all those markers and highlighters has moved on to a much more fulfilling role in the company.

But that’s not all.

“We can provide inclusive pricing on some items, which means offering our customers free shipping,” said Matt. “ShipperHQ has allowed us to provide a value-add for the customer.”

Visit Intelligentsia Coffee to find out more, including where to get your own Direct Trade coffee fix.
Intelligentsia Coffee

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